Privacy policy

Last updated: July 7, 2026

Monarh operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience (the "Services"). Monarh is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or another person, or that can reasonably be associated with you or another person. Personal information does not include information collected anonymously or anonymised so that it cannot identify you or reasonably be associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

Contact details, including your name, address, billing address, delivery address, telephone number, and email address.

Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items you view, place in your basket, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.

Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including how and when you interact with or access the Services.

Sources of personal information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;

Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;

From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Providing, tailoring, and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfil orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges, and other transactions, create, maintain, and otherwise manage your account, arrange delivery, facilitate returns and exchanges, enable reviews, and provide a personalised shopping experience, such as product recommendations based on your purchases. This may include using your personal information to improve and better tailor the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and displaying online advertisements for products or services within the Services or on other websites, including based on items you previously purchased or added to your basket and other activity within the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act on potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating with you. We use your personal information to provide customer support, respond promptly, provide efficient service, and maintain our business relationship with you.

Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or public authorities, investigate or participate in civil discovery, potential or actual litigation, or other court proceedings, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, order fulfilment, and delivery.

With business and marketing partners to provide marketing services and advertising materials. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information according to their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here

When you direct us, consent, or otherwise agree to the disclosure of certain information to third parties, for example to deliver products or through social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including subpoenas, search warrants, and similar requests, to enforce applicable terms of service or policies, and to protect or support the Services, our rights, and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence to provide and improve the Services. To help us protect, develop, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about those interactions. In these situations, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding its use for these purposes. For more information about how Shopify uses your personal information and your rights, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information here. Link to the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of their information. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or those platforms, without limitation on its use by us or a third party. Including these links does not itself imply endorsement of their content, owners, or operators unless stated within the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell", as defined by applicable law, personal information about individuals under 16.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security". Information you send us may also be insecure in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access/to information. You may have the right to request access to the personal information we hold about you.

Right to deletion. You may have the right to request deletion of the personal information we hold about you.

Right to correction. You may have the right to request deletion of inaccurate personal information we hold about you.

Right to portability. You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances and subject to certain exceptions.

Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or its processing for purposes considered "targeted advertising" under applicable privacy laws. You can exercise your right to opt out of these uses here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we automatically treat it as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we also apply the opt-out request to that account. For more information about Global Privacy Control, visit: https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise other "Do Not Track" signals sent by your browser or device.

Managing communication preferences. We may send promotional emails, and you can opt out at any time using the unsubscribe option in those emails. If you opt out, we may still send non-promotional emails, such as messages about your account or orders.

If you live in the United Kingdom or the European Economic Area, subject to exceptions and limitations under local law, you may exercise the following rights in addition to those above:

Right to object to and restrict processing. You may have the right to ask us to stop or restrict processing your personal information for certain purposes.

Right to withdraw consent. Where we rely on consent to process your personal information, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Where applicable law allows, you may appoint an authorised agent to make requests on your behalf. Before accepting such a request, we require proof that you authorised the agent to act for you, and we may require you to verify your identity directly with us. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority. For the EEA, a list of competent data protection supervisory authorities is available here.

International transfers

We may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, as applicable, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any available rights, call us or email office@monarhdesign.com. For the purposes of applicable data protection law, we are the controller of your personal information.